This paper seeks to broaden the established understanding of digital inclusion. The prizes we are seeking are social and not technological. Digital inclusion work has often focused on the citizen’s access to the Internet as the key to realising the benefits of digital technology – be that government services, entertainment, work and job hunting or cost efficient shopping.

Contents

Page
Foreword by Rt. Hon Paul Murphy MP, Secretary of State for Wales and 
Minister for Digital Inclusion  4
Executive Summary  6
Chapter 1: Overview  8
Chapter 2: Why is digital inclusion important?  15
Chapter 3: Direct benefits: who is missing out and why?  23
Chapter 4: Indirect benefits: realising the opportunities  30
Chapter 5: Action for digital inclusion  38
Chapter 6: Next steps and consultation for a shared vision  60
Note on the Consultation  70
Appendices  72
Annex and Research Reports list  80
Summary of consultation questions  81

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